FAQ
Maintenance
Yes. We have a highly skilled maintenance staff. We offer 24/7 maintenance emergency service.
We encourage our residents to place a work order through the online resident portal on our property website. You can also stop by the leasing office during business hours to place your work order.
All emergency work orders are responded to within 24 hours, depending on the nature of the work order, we try to have all completed within 24 hours but some came take up to 72 hours to resolve.
*When parts are needed to be ordered, this can sometimes take a bit longer but, will be communicated.*
No, you can provide us with permission to enter which will allow maintenance to complete your work order without you being present.
We do not service after hours lock outs. You can use the smart home app to help troubleshoot the issue with your lock. Our smart locks will warn you by blinking red when running low on battery. Make sure you enter an online work order for our maintenance team when this happens and we will be happy to switch them out for you.
You are allowed to decorate your new home. We do not allow walls and ceilings to be painted; they must stay the existing color. All modifications, i.e., nail holes, to the apartment will be charged at the time of move-out if it is not restored to its original condition.
EMERGENCIES: No electricity throughout the apartment; No water throughout the apartment; No heating or air conditioning in severe weather conditions (Heat when temperature is below 45 degrees F. or less outside and an interior unit temperature of 65 degrees F. or below) (Air Conditioning when Exterior temp is over 85 degrees and unit interior will not cool below 80 degrees.); Refrigerator not cooling; Water coming into an apartment; The possibility of fire from electrical sparks; Toilet is not working in an apartment with only one bathroom; Situations where the resident’s safety is jeopardized (e.g., the apartment has been broken into and the looks or windows are damaged or there is standing ice in parking area, sidewalks, breezeways, or stairs.); Access gate not operating correctly
Community Information & Amenities
The Flats at Riverwoods Apartments has a year-round heated pool and spa, an outdoor fire pit and a beautiful clubhouse, and more. Check out our amenity page! www.theflatsatriverwoods/amenities
Our year-round pool and spa is open from 10:00 AM to 10:00 PM, 7 days a week.
We do offer garage parking or above ground parking for and additional monthly charge.
All apartment homes include a washer and dryer.
Yes, we are a pet friendly community. We use Pet Screening services for pet approval and record your pet DNA.
$200 pet deposit, $400 non-refundable pet fee, $49 monthly pet rent, 2 pet limit.
We love pets and welcome all cats and most dog breeds. All PEG Property Group communities abide by Breed Restrictions; The owner reserves the right to restrict breeds and types of animals. Currently restricted animals include all dogs that are full or partially: Akita, Argentinian Mastiff, Bullmastiff, Doberman Pinscher, German Shepherd Dog, Mastiff, Neapolitan Mastiff, Pit Bull, Pit Mix and Rottweiler. Others may be added.
Our community does not have a dog park.
Our stainless appliances set include dishwasher, stove, refrigerator, and microwave and/or vent hood.
The property has multiple dumpsters on the property.
Moving boxes need to be broken down and can be disposed of in the dumpster areas located in the parking lot.
Moving boxes need to be broken down and can be disposed of in the dumpster areas located in the parking lot.
We are equipped with a Amazon Hub Locker and a package overflow room. The onsite staff will not accept packages on behalf of residents.
Our Health and Wellness Center is open 24/7 with access control.
Our Health and Wellness Center has everything you need to stay in shape! We have free weights, cardio, cycling, and a Yoga Studio.
We do allow residents to reserve our clubhouse - they can schedule with the office. It is a $50 reservation fee and a $100 deposit.
Admin
No, there is no cost to take a tour. You will need to visit the property during business hours or you can call or email the leasing center to set up an appointment that works best for you.
We accept walk ins, but we prioritize prospects who book an appointment.
Our office is open 6 days a week and we have an open door policy. You can come meet our team at any time.
You can reserve your new home with a few easy steps. Visit our website> check out the "floorplans" tab> select your floorplan> select your unit #> and apply!
Application process can vary, but usually takes from 1-3 business days.
Fees and specials may vary daily. The security deposit is determined based on your background check. Contact the office for our daily price quote to learn more.
Payments are only accepted through our online portal. We also allow checks to be brought into the office.
Payments are only accepted through our online portal.
Yes, we require Renter's insurance with personal liability for $100,000 for the term of the lease.
No, we currently do not offer furnished apartments.
Yes, the short term lease fee for 3-5 month leases will $150.00 plus market rent on the apartment.
The property has been wired for high speed internet. Fees for internet are billed seperately and due with your monthly rent each month.
Utilities
No, Utilities are not included in your rent amount and will be billed back based on usage
At the time of move in you will be required to provide proof of an active gas and electric account. The property uses a 3rd party utility company who will charge you for water, sewer, and trash based on an allocation forumla.
The property has been wired for high speed internet. Fees for internet are billed seperately and due with your monthly rent each month.
Friends Make the Best Neighbors! Ask us more about resident referral program
Occasional overnight guests are welcome. However, we do not allow guest to stay longer than 10 total nights per month.
No. A New Security Deposit is required for each apartment when transferring apartment homes. There are also associated transfer fees and notice requirements. Please give us a call to learn more.
No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.
Contact the office for policies and costs related to breaking your lease early.
"Provo School District -Canyon Crest Elementary School -Centennial Middle School -Timpview High School"
The Riverview Park is located .5 miles away.
Location
Yes, UTA has just added a stop within walking distance of the property
We are located next door to the Riverwoods shopping center.
All within a few miles, there is a Harmans, Target, and University Mall.
Starbucks, Dutch Brothers, and various local options all within 1 mile of the property
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Our team is always ready to answer your questions.